Frequently Asked Questions
Q. Can all Toyotas be Certified?
A. No. First, the Toyota must have less than 85,000 miles on the odometer, and can only be the current model year or six model years back. Additionally, the vehicle must have a CARFAX Vehicle History Report run on it, and it must pass a comprehensive 160-point mechanical and appearance Quality Assurance Inspection. These requirements ensure that only the best of the best are used for Toyota Certification.
Q. Where can I purchase a Toyota Certified Used Vehicle?
A. Toyota Certified Used Vehicles are available exclusively from your Toyota dealers.
Q. What is a Vehicle History Report and how does it work?
A. Currently, Vehicle History Reports (VHR) are available to auto auctions, dealers and the general public, and are highly recommended for anyone in the market to purchase a used vehicle. At Toyota, we go a step further by requiring a CARFAX VHR [4] be run on each Toyota before it can become a Certified Used Vehicle. With a CARFAX VHR, we can tell if a vehicle has had any reported major structural damage, been previously declared a total loss or has any reported odometer discrepancies. The CARFAX VHR also helps to protect the integrity of the Toyota Certified process by disqualifying any vehicle that does not meet our high standards. Go to CARFAX.com for more details.
Q. What is Roadside Assistance?
A. Roadside Assistance is a complimentary 7-year/100,000-mile (from original date of first use when purchased as new) 24-hour roadside service that comes with each Toyota Certified Used Vehicle.
Services provided include: Towing up to $100 for mechanical breakdown or collision recover to the nearest Toyota dealership or repair facility Flat tire changes Jump starts Lockout service Gas deliveries (does not include payment for the gas)
Q. Is the Toyota Certified Used Vehicle Limited Powertrain Warranty transferable to a new owner?
A. Yes. The Limited Powertrain Warranty is transferable to a subsequent owner at no charge.
Q. How long is the Toyota Certified Used Vehicle Warranty in effect?
A. Your Certified Warranty expires at the earlier of seven years (from original date of first use when purchased as new) or when your odometer reaches 100,000 miles.
Q. Is there special financing available for Toyota Certified Used Vehicles?
A. Yes. There are special financing rates available. Please visit the Toyota Financial Services section of Toyota.com.
Q. Can I lease a Toyota Certified Used Vehicle?
A. Lease rates are available. Please visit the Toyota Financial Services section of Toyota.com.
